Privacy Policy

• Account details (name, email, login credentials, business name) — to create and secure your account. Basis: contract.
• Project content (house photos, measurements, renderings, estimates, inventory, customer details) — to provide the service. Basis: contract.
• Directory listings and invite requests — to review access and show verified contractors. Basis: contract and legitimate interests.
• Support messages — to help you. Basis: legitimate interests.
• Usage and device data (IP address, browser, pages, errors) — for security, fraud prevention and improving reliability. Basis: legitimate interests.
• Emails — transactional messages like sign-in links and receipts. Basis: contract.

• Service providers for hosting, database, storage, email delivery and AI image generation, only to run Glow Pro.
• Paddle.com, our Merchant of Record, for sales, subscription management, payments, tax and invoicing.
• CRM services you choose to connect.
• Professional advisers (legal, accounting) and authorities where required by law.

We do not sell your data. Some providers are outside the UK/EEA; transfers are protected by adequacy decisions or standard contractual clauses.

We keep data while your account is active and as needed for legal and accounting duties, then delete or anonymise it. You can ask us to delete your account at any time.

You can request access, correction, deletion, restriction, portability, object to processing, or withdraw consent. Email support@roofglowpro.com; we respond within one month. You may also complain to your data protection authority (in the UK, the ICO).

We use encryption in transit, access controls and per-workspace data isolation to protect your information.

We use only essential cookies and browser storage needed for sign-in and saving your work. We don't use advertising cookies.