Terms of Service

Glow Pro provides photo-based roofline measurement, AI lighting renderings, estimates, inventory and purchasing tools for holiday and permanent lighting contractors.

You must be at least 18 and, if you use Glow Pro for a business, have authority to bind that business. Keep your login details confidential; you are responsible for activity under your account and for keeping your information accurate.

You must not:

• Use Glow Pro for unlawful purposes, fraud or spam.
• Upload photos or content you do not have the right to use, or that infringes anyone's intellectual property or privacy.
• Interfere with security: upload malware, probe for vulnerabilities, scrape, or access other accounts.
• Reverse engineer, resell or redistribute the service, or circumvent usage limits.
• Use AI features to create deceptive, hateful, illegal or misleading images, or attempt to bypass safety filters.

Renderings and measurements are estimates generated from photos and may be inaccurate. You are responsible for your inputs, for verifying measurements on site before quoting or ordering materials, and for how you use outputs. Glow Pro is not a substitute for professional surveying or safety advice.

You keep ownership of the photos you upload and the outputs you create, and grant us a limited licence to host and process them only to provide the service. We may remove content or restrict accounts that violate these terms. Rights holders can report infringing content to support@roofglowpro.com; repeat infringers will have their accounts terminated.

We own Glow Pro, including its software, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use it within your plan.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, renewals, cancellations and refunds are governed by Paddle's Buyer Terms and our Refund Policy.

We work to keep Glow Pro reliable but do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious violations of these terms. You can stop using Glow Pro at any time. After termination you can request an export of your data within 30 days, after which it may be deleted.

We are not liable for indirect or consequential losses, including lost profits, data or goodwill. Our total liability is capped at the fees you paid in the 12 months before the claim. Nothing limits liability for fraud, death or personal injury where the law does not allow it. You will indemnify us against claims arising from your content, unlawful use, or breach of these terms.

These terms are governed by the laws of England and Wales, whose courts have jurisdiction. You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. Questions: support@roofglowpro.com.